Terms

Terms of service

The terms for using synoia, on a free trial, a paid plan or the pilot. They cover the app, the service and this website.

Last updated 30 October 2026.

The short version

These terms cover everyone who uses synoia: on a free trial, on a paid plan, as a member or guest in someone else's workspace, or in the pilot.
You buy a plan in the app, and pay through Stripe. A plan bought when you sign up starts with a 14-day free trial. Cancel before it ends and you pay nothing.
A plan renews automatically until you cancel. Cancelling takes effect at the end of the period you've paid for.
If you're a consumer, you can cancel within 14 days of your first payment and get it back in full.
When a plan lapses, its workspaces keep syncing for 7 days, then stop. On day 14 their copy on our server is deleted. The files on your computers stay.
Your content stays yours, or your organisation's. We use it only to run synoia for you, and we run no AI model over it.

Who these terms are between

These terms are between you and MilUX Ltd, the company that makes synoia, registered in England and Wales with company number 11937659 ("we" or "us").

They apply to everyone who uses synoia. By signing in to synoia, or by buying a plan, you accept them.

If you buy a plan for an organisation, or set up or run a workspace for one, you also accept these terms for that organisation, and confirm you're allowed to. The organisation is then a business customer.

If you buy a plan for yourself, for purposes outside your trade, business, craft or profession, you're a consumer. You have extra rights, set out under Consumers' right to cancel and elsewhere in these terms.

You must be 18 or over to use synoia.

If your organisation signs a separate agreement with us, that agreement wins wherever the two differ.

Our privacy notice explains how we use personal data.

Plans and prices

The plans, what each includes and their prices are on our pricing page.
A plan is held by the person who pays for it, the payer. It covers the workspaces the payer chooses, up to the number the plan includes. Members are counted in each workspace, and the workspaces a plan covers share its storage.
Founder, Team and Company plans can cover extra workspaces, added in the app. A personal plan covers one workspace and takes no extras.
The personal plan's prices include VAT. The other plans' prices, and extra workspaces, exclude VAT. Tax is added at checkout, worked out from the billing address you give.
Scale, Dedicated and On-premises are agreed with us directly, and the agreement we sign sets their terms.
You pay through Stripe, on Stripe's own pages. We never see your full card number.

The free trial

A Personal, Founder, Team or Company plan bought when you sign up starts with a 14-day free trial. We offer it once to each person.
Stripe takes your card details when the trial starts. Nothing is charged during the trial.
When the trial ends, the plan's first payment is taken and the plan carries on. To pay nothing, cancel on Stripe's billing page, which the app opens from your plan, before the trial ends. The app shows the day it ends.
A plan bought with extra workspaces has no trial, and is charged when you buy it.
Adding an extra workspace during a trial ends the trial that day. The plan and the extra workspace are then charged at once.

Paying and renewal

A plan is paid in advance, each month or each year, as you choose.
It renews automatically at the end of each period, and the next payment is taken, until you cancel.
Your invoices are on Stripe's billing page, where you can download them and change your card and billing details.
If you buy a plan for an organisation, you're responsible for its payments.

Changing your plan

On Stripe's billing page you can switch between Founder, Team and Company, monthly or annual.
A switch that costs more is charged at once, for the rest of the current period, and takes effect straight away.
A switch that costs less, or that moves from annual to monthly, takes effect at the end of the current period. A switch to a shorter period waits for the end of the current one even when it costs more.
A personal plan can't be switched. To move to another plan, cancel it, and buy the new plan in the app once it has ended.
Extra workspaces are added and removed in the app. Adding one is charged at once, for the rest of the current period. Removing one is credited on your next bill.
While a switch is waiting for the end of the period, extra workspaces can't be added or removed.
A plan with extra workspaces can't be switched on Stripe's billing page. Remove the extra workspaces in the app first.
If a change leaves your plan covering more workspaces than it includes, the ones it covered most recently lose its cover. They stop syncing at once, as When a plan lapses describes.

Cancelling

You can cancel at any time on Stripe's billing page, including while a switch is waiting.
Cancelling takes effect at the end of the period you've paid for. The plan keeps working until then, and nothing more is charged.
We don't refund the part of a period you don't use, except under Consumers' right to cancel or where the law requires it.
When the period ends, the plan lapses.

Consumers' right to cancel

If you're a consumer, you can cancel within 14 days of your first payment for a plan, and we'll refund that payment in full. This covers the first payment after a free trial, and a plan charged when you buy it.

To cancel, email contact@synoia.app from the address you sign in with, or send us the form below. Any clear statement that you're cancelling will do.
We'll end the plan straight away, and refund you within 14 days of hearing from you, to the way you paid.
The plan's workspaces then lapse, as When a plan lapses describes.
This is on top of your other legal rights, such as those under the Consumer Rights Act 2015.

Cancellation form

To MilUX Ltd, The IncuHive Space, 4th Floor Chantry House, The Chantry Centre, Andover, Hampshire, SP10 1LZ, contact@synoia.app:

I give notice that I cancel my contract for the supply of the following service: my synoia plan. Ordered on (date). Name. Address. Email address I sign in with. Date.

If a payment fails

Stripe tries the payment again over the following days. While it does, your workspaces keep syncing.
To put it right, update your card on Stripe's billing page.
If Stripe stops trying, or the payment still hasn't gone through 30 days after it first failed, the plan lapses.

When a plan lapses

A plan lapses when it's cancelled and the paid period ends, when a failed payment isn't put right in time, or when the payer's account is closed.
Each workspace the plan covered keeps syncing for 7 more days. Then it stops syncing.
On day 14 after the lapse, the workspace's copy on our server is deleted, with its encryption key.
If the plan is paid for again before day 14, or another plan covers the workspace, it comes back as it was.
A workspace the payer takes off their plan, or that a change to fewer workspaces drops, stops syncing at once. Its copy on our server is deleted 14 days later, unless a plan covers it again.
Only the payer can take a workspace off their plan. Once a workspace isn't paid for, everyone in it loses sync.
The files stay. On each member's computer, the app keeps the workspace's channels as a workspace kept on that computer, which can sync again with a new plan.
When a workspace stops syncing, the app says so, with the day its copy on our server will be deleted.

The waitlist offer

The waitlist closed on 24 October 2026, when paid plans opened.
If your organisation joined it before then, you can have 20% off the first 12 months of a Founder, Team or Company plan. The discount starts after the free trial and comes off the price before VAT. Company plans also get Quick Start set-up free.
It's one per organisation, for the first plan it buys. It isn't in cash, can't be transferred and can't be combined with another discount.
To claim it, email contact@synoia.app from the address you joined with, before or after you buy. We'll apply it to your plan, and refund the difference on anything you've already paid.

The pilot

The pilot takes no new organisations.
If your organisation joined it, its workspaces stay free on the pilot plan until their owner covers them with a paid plan. Once covered, a workspace follows that plan, and doesn't go back to the pilot plan.
We may end the pilot, or your organisation's place in it. We'll give at least 30 days' notice by email, unless we have to act sooner for security or legal reasons.

What you may put in

Put in only knowledge you'd keep on a mainstream commercial cloud service.
Keep out anything a contract, a client or government rules require you to keep off such a service.
Keep out anything a client has shared with you under a confidentiality agreement.
Make sure you have the right to put in what you do, and that your organisation's own rules allow it.

If something goes in that shouldn't have, tell us at contact@synoia.app straight away. Deleting a note in the app doesn't remove it from the service at once, so we'll work with you to remove it.

Your AI

You can connect your own AI, such as Claude, ChatGPT or another MCP client. It signs in as you, and can read and change whatever you can.
What it reads goes to your AI provider, under your terms with them. Check that those terms, and where your provider keeps data, suit your content and your organisation's rules.
You're responsible for what your AI does in your name. AI makes mistakes, and text inside a note can mislead it. Every change it makes is recorded against you and the connection.
To limit what an AI can reach, limit what its person can reach.
We run no AI model over your content.

Your content

Your content belongs to you, your organisation, or whoever it belonged to before. We claim no ownership of it.
A channel made in a workspace belongs to that workspace. When someone leaves a workspace, they lose access, and the workspace keeps the channel.
You give us permission to store, copy, sync and back up your content, and to show it to the people and AI connections your organisation allows. We use that permission only to run synoia for you. It ends when the content is deleted from the service and its backups.
Our staff don't read your content. The service has to read what it stores to sync it and to answer your AI, so the people who run it could. Every time they reach the service, it's recorded.

Your organisation's data

For the content of your organisation's workspaces, who belongs to them and who can see what, your organisation is the controller under UK data protection law, and we are its processor. This section is the contract that law requires between us.

We use that data only to run synoia for your organisation: to store, sync, index and back it up, and to show it to the people and AI connections your organisation allows. Your organisation's settings in synoia are its instructions to us. We'll tell you if we think an instruction breaks the law.
The data is whatever your members put in, which can name clients, staff and anyone else, and the records of membership, access and activity. We keep it for as long as these terms and our privacy notice say.
Everyone who can reach it is bound to keep it confidential.
We protect it with the measures on our security page.
We use the companies our privacy notice lists to run the service, and hold each to the same duties. We'll update that list before we add or change one. If you object to a change and we can't settle it, you can cancel.
The service, its database and its backups are in London. Where a company on that list handles data outside the UK, we rely on the safeguards our privacy notice names.
We'll help your organisation answer requests from the people the data is about, and with its own impact assessments and any consultation with the regulator.
If we become aware of a breach affecting your organisation's data, we'll tell your organisation without undue delay, with what it needs for its own report.
When your organisation's workspaces are deleted from the service, the data goes with them, and our backups lose it within 35 days. The files on members' computers are already your organisation's.
We'll give your organisation the information it needs to show these duties are met, and allow reasonable audits, including inspections, by your organisation or an auditor it chooses.

Using synoia properly

When you use synoia, don't:

break the law, or help anyone else to
put in anything you don't have the right to use, or that infringes someone else's rights
upload malware, or anything meant to harm the service or other people's computers
try to reach workspaces, channels, notes or accounts you haven't been given, or get round the service's access controls
test the service's security without our written agreement
share your sign-in, or let anyone use synoia as you
overload the service, or use it in a way that stops others using it
use synoia to harass or harm anyone

If you find a security weakness, email contact@synoia.app, beginning the subject line with SECURITY and a colon.

Feedback

We want to hear what works for you and what doesn't. If you share ideas or feedback, we may use them to improve synoia without owing you anything for them.

We won't quote you, or name you or your organisation, in public without asking you first.

Suspending access

We may suspend or remove a person's or an organisation's access if we reasonably believe it's needed to protect the service, its users or their data, if these terms are broken, or if the law requires it.

Where we can, we'll tell you first and give you a chance to put things right. When someone's access ends, their connections end too, including their AI's.

Leaving, and ending these terms

You can stop using synoia at any time. To stop paying, cancel your plan on Stripe's billing page, which the app opens from your plan.
To close your account, email contact@synoia.app. An account that pays for a plan stays open until the plan has ended.
Your computer holds the current version of each note you can read, as an ordinary file. Earlier versions are held by the service.
A channel removed from synoia stays a folder of files on your computer, which Obsidian or any text editor opens.
When an organisation leaves synoia, we delete its workspaces from the service, including their history and pictures. Copies in our backups are gone within 35 days. Each workspace's audit log, and our records of our own access, are kept for 12 months and can't be deleted early; our privacy notice explains why.
Deleting an organisation's data with evidence that it's gone is planned, and not built yet. Exporting what only the service holds, such as who had access to what, isn't built yet either.
We may end these terms for you, or stop running synoia, with at least 30 days' notice by email. If we do, and it isn't because you broke these terms, we'll refund what you've paid for the time after it ends.

Our responsibility to you

We'll run synoia with reasonable care and skill. We promise no service level: no guaranteed availability or response times. When you ask for help, we'll do our best.

We may pause the service to maintain it or fix a problem. Where we can, we'll warn you first.
synoia is still developing, and its features may change. You may need to update the app to keep using the service.
Nothing in these terms limits any liability the law doesn't let us limit, such as for death or personal injury caused by our negligence, or for fraud.
If you use synoia as a consumer, you have legal rights these terms don't affect.
Otherwise, we're not liable for loss of profit, revenue, business, contracts or goodwill, or for any indirect loss.
Otherwise, our total liability to you and your organisation for everything to do with synoia is limited to £100 or what you paid us in the 12 months before the claim, whichever is more.
Keep your own copies of anything important. Your notes are already on your computers, which helps.

Changes to these terms and our prices

We may change these terms. We'll email you at least 30 days before a change that matters takes effect, unless the law or a security need means we must act sooner. We'll also update this page and the date at the top.

We may change our prices. We'll email the payer at least 30 days before a price rise. It takes effect at the first renewal after that notice, and never part way through a period you've paid for.

If you don't accept a change, cancel before it takes effect, and you won't pay the new price.

The law that applies

These terms are governed by the law of England and Wales, and the courts of England and Wales can decide disputes about them. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

If a court decides part of these terms can't be enforced, the rest still applies.

Contact

Email contact@synoia.app, or write to our registered office: The IncuHive Space, 4th Floor Chantry House, The Chantry Centre, Andover, Hampshire, SP10 1LZ.